Confident & Assertive Management

  • assertive-management-arrowsExplore Assertiveness principles
  • Distinguish different behaviour types
  • Identify situations in which non assertive behaviour can undermine effective management practice
  • Demonstrate how assertive behaviour can improve work relationships and effectiveness
  • Practice assertive responses for workplace situations
  • Create an action plan for improving assertive behaviour


‘The course content was fantastic and the assertiveness section was great. Thoroughly enjoyed the course – very useful’